FAQ
HELP CENTER
International taxes
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
The customs value is made up of:
the price paid for the goods,
the insurance cost,
the shipping cost.
Do you ship internationaly?
Yes, we FREE ship to most countries worldwide.
How long it will be delivered?
Please allow 2-5 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 3-5 business days for shipping to the US and 14-21 business days for international shipping, depending on your location.
Why can't I track my order on the website?
Please note that the tracking information will be displayed after 5-10 days after being updated.
Therefore, if you can't find tracking information about your package, please try in 1-3 days later.
Help! There is a problem with my shipment
If there's an issue with your package, please contact us kalifesta.info@gmail.com Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.
Why is my shipment status not updating?
Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.
Oh no! I need to modify my order/
Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email; kalifesta.info@gmail.com within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.
What if I received a damaget product?
We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.
If you received a defective/damaged item, please kindly contact us by sending an email to kalifesta.info@gmail.com, let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.